The Council
on Aging of Etowah County, Inc.
Grievance
Policy
The Board
of Directors of The Council on Aging of
Etowah County, Inc. has adopted this statement in order to set out the
policies of the corporation. The
corporations is referred to COA
throughout the remainder of this statement.
COA Staff, Board Members and
Volunteers working together to support the operations, programs and services of COA and in so doing are engaged with the members of the public who
are participants in COA programs and
services. Personal problems or
differences may arise among COA
Staff, Board Members and Volunteers, or with program participants.
COA Staff, Board Members and Volunteers
Concerns
among COA Staff, Board Members and
Volunteers are normally resolved informally through an early and frank
discussion with Executive Director. If
the grievance cannot be satisfied by personal discussion with the Executive
Director, the complainant may file a written grievance with the Executive
Director who will take it to the Executive Board of Directors. The COA
Executive Board will determine the method it will use to resolve the grievance
and will make every effort to do so in a timely manner.
If the
grievance involves a member of the Executive Board, the full Board of Directors
will handle the matter. If the matter at
hand cannot be handled by the full Board, The Director of United Way will act
as a third party mediator.
COA Staff, Board of Directors and
Volunteers receive a copy of the Grievance Policy to read when beginning their
employment or participation with COA. Staff, Board of Directors and Volunteers sign
the policy to acknowledge awareness of the policy and a copy is retained in the
COA Records.
Participants
Concerns
from program participants are addressed by the COA Executive Director, which he or she will make every effort to
resolve the issue in an appropriate and timely manner. Program participants have the opportunity to
present concerns at the time of participating in a COA program or during the survey presented at the end of the
program in which they participated in.
The grievance policy is available for review upon request at the COA Office’s located at 623 Broad St,
Gadsden, AL or 100 Campbell Court, Gadsden, AL.
This Document was approved by the COA Board of Directors on
July 15, 2026
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